Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Complaint Categorization values in ICWEB 7.0

Hello guys,

We are using CRM V7 IC Web Client. I have set up Multilevel Categorization with 3 levels for Service Orders

When saving a complaint, with the categorization filled, we need to determine the values of each level of the categorization.

I performed a trace and I found a the table CRMD_SRV_SUBJECT. However it only shows me the last level of each complaint and this has some logic because if I check in the GUI (by using transaction CRMD_ORDER) the service order I created in the IC Web, it only shows me One Level and it corresponds to the Level 2.

I have the same problem using CRM_ORDER_MAINTAIN function only I have last levelu2026.

There is any FM, API or function that I can use to obtain all the levels?

I hope you can help me!

Many thanks in advance!

Tags:
Former Member
Not what you were looking for? View more on this topic or Ask a question