Troubleshooting email alerts for CCMS

[jim_oshea5]

Hi,

I'm trying to configure emails for ccms alerts which are generated in our solution manager system.

Our CEN is client 700.

Scot activated and working in both client 000 & 700

Copy made of method CCMS_OnAlert_Email and assigned to autoreactions in RZ21. ( Auto-reaction method ticked in copied method.)

Parameter maitained in autoreaction:

SENDER = JIMOSHEA

RECIPIENT = <email address>

RECIPIENT-typeid = c

SUBJECT_ALERT

Dispatching jobs running and ok.

User contaIns email address in SU01

Restarted sol man system.

I'm wondering if anyone has come across a workflow or even some reports which can be used to tested the different phases of "emailing ccms alerts" so I can see where my config is failing.

Thanks in Advance

Jim

[Former Member · Accepted solution]

Hello Jim

Kindly check whether the CCM4X agent is running on the satellite systems from where the central system is fetching CCMS alerts.

Restart the CCMS agents it should fix it.

Regards

Vivek

[jim_oshea5 · Accepted solution]

We're using PI 7.11 so it's not using the agent per say but I did a complete restart and this did not help.

The ccms monitor is reporting the system is down so it seems in Sol Man it's not executing the reaction method.

With SAP NetWeaver 7.1, the architecture of the CCMS was significantly

developed, meaning that, among other things, you no longer require a

SAPCCMSR CCMS agent for double-stack systems, even with a central

monitoring system with SAP NetWeaver 7.01. Therefore, do not install

this agent for SAP NetWeaver 7.1 double-stack systems.