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Users are not visible in CMC

We are using BusinnessObjects 3.1 SP3 FP 3.3. In CMC, we don't see the user list. We know that there are users exist in BO because when I check the groups in CMC, I am able to see users. When i try to create a new user, it creates it, but when i try to join the new user to groups, i cannot see them in the list. I thought it didn't create the user, but when i tried to create it again, i gave me an error saying that there is a user with the same name. When I click on the USER LIST, no users are visible. When I click on the groups, I can see the users belong to that group.

I am pretty sure that there are users because all the users can login to the system and work.

Does any have any suggestion?


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