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Determine approver in PCR. Rule 50000133 not working for our scenario.


We have configured PCRs (Promotion & Change in position) using standard worflow WS 50000041. For Approver, standard Work flow, WS 50000033 and TS 50000075. In this Task, we have assign a Standard rule "50000133 - Approver(PCR): Superior Manager".

The scenario works perfectly fine when, the Chief/Head of an Org. unit raises a PCR for employees under that org. unit. It goes to the next org. unit level's chief for approval.

Org Level 1 (OrgHead_1)

- - - - - - - - Org Level 2 (OrgHead_2)

- - - - - - - -- - - - - - - - - Emp_1, Emp_2

When OrgHead_2 raises request for Emp_1 it goes to OrgHead_1 and this works perfectly fine.


Now, Question/Issue:

The scenario is, Emp_1 reports to Emp_2 and Emp_2 should raise request for Emp_1 which should be approved by OrgHead_2.

For this, we have changed the "Define Rules for Object Selection" for rule "MSS_PCR_RULE1" where we have changed the evaluation path. So now, Emp_2 is able to raise request for Emp_1, *but here, the request is going to OrgHead1 for approval.*_

We believe, this is due to the rule. "50000133 - Approver(PCR): Superior Manager".

If yes, do we have a standard Rule which can return us the immediate Chief/Head of the Managers/Employee's department. (in our case, OrgHead_2).

If No, Please suggest suitable solution.

Note: We will not like to do any custom changes in neither the Workflow nor the rules.



Hmm interesting, do you have any other checks for returning the approver?

there is any other place in the WF, does a check is done? Ensure correct organisational structure is maintained

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