How to close wrong goods return

[Former Member]

Hi Experts,

We entered a goods return wrongly as the amounts were not correct and when we tried to copy the goods return to the A/P credit memo with correct amounts, the system threw an error that said"G/L account not defined".

I read in most of the blogs that the best way to handle this is to reverse the goods return by doing a goods receipt and then doing the goods return correctly with the correct price.

Now the goods return has been reversed with the goods receipt and a new goods return is created. What happens to the original goods return? Does it stay open?

Please let me know!!

[Former Member · Accepted solution]

Hi,

If you created a new Goods Receipts without linking to that Goods Return, the Goods Return will still open. You need manually close it.

Thanks,

Gordon

[Former Member · Accepted solution]

Hi Gordon,

Do you mean we should be linking the goods receipt with the goods return? How do we do this? By creating a goods receipt by copying from goods return? So if we do this, the goods return will be closed?

As you mentioned, how do we manually close the goods return? By choosing the goods return and then data-->close?

Thanks

[Former Member · Accepted solution]

You are right, choosing the goods return and then data-->close.

[Former Member]

Hi Arun.....

Please check the Price difference Account and Purchase credit Account.....

It should be mapped at GL Account determination level........

Regards,

Rahul