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How to close wrong goods return

Hi Experts,

We entered a goods return wrongly as the amounts were not correct and when we tried to copy the goods return to the A/P credit memo with correct amounts, the system threw an error that said"G/L account not defined".

I read in most of the blogs that the best way to handle this is to reverse the goods return by doing a goods receipt and then doing the goods return correctly with the correct price.

Now the goods return has been reversed with the goods receipt and a new goods return is created. What happens to the original goods return? Does it stay open?

Please let me know!!

Former Member
Former Member replied

You are right, choosing the goods return and then data-->close.

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