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Interaction Center Mode functionality in B2C Web shop

Hi,

We have a requirement in which sales rep of a company will pre-populate a shopping cart for the customer in B2C Web shop. Later customer can order that shopping cart.

We are trying to achieve this requirement through Call/Interaction Center Mode functionality.

If anybody has worked on this functionality before or has any idea, please share.

Regards, Vipul Kumar.

Edited by: vipul_kumar02 on May 27, 2011 12:11 PM

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