Interaction Center Mode functionality in B2C Web shop

[Former Member]

Hi,

We have a requirement in which sales rep of a company will pre-populate a shopping cart for the customer in B2C Web shop. Later customer can order that shopping cart.

We are trying to achieve this requirement through Call/Interaction Center Mode functionality.

If anybody has worked on this functionality before or has any idea, please share.

Regards, Vipul Kumar.

Edited by: vipul_kumar02 on May 27, 2011 12:11 PM

[Former Member]

Hi,

I have configured the call center mode functionality in spro (Customer Relationship Management -> Web Channel -> Basic Settings -> Activate Links from CRM WebClient UI to Web Channel Applications -> Start Web Shop in Interaction Center Mode) with the help of information given on help.sap.com.

Now I can see B2C Web shop link on Web UI. The problem when I click on the link it's working if the URL in the backend is of google.com but not working for B2C Web shop. I think the problem is with the role assigned to the user.

If anybody has any idea, please share.

Regards, Vipul Kumar