Integration Solution manager with HP Service Manager 9.20

[Former Member]

Dear Experts!

We try configure our SOLMAN for exchange messages with HP Service Manager via web services.

We completed all steps in spro but Define Value Mapping for Service Desk Interface (we dont know how done it).

We send this SOAP request from SOAP UI:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style">
   <soapenv:Header/>
   <soapenv:Body>
      <urn:ProcessIncident>
         <IctAdditionalInfos/>
         <IctAttachments/>

         <IctHead>
            <IncidentGuid>4DD9F93FA05800F2E10080008B350261</IncidentGuid>
            <RequesterGuid>9CEF0106AA5600D2E10080008B350261</RequesterGuid> 
            <ProviderGuid>4CEF0106AA5600D2E10080008B350261</ProviderGuid> 
            <ShortDescription>Test incident descriptions</ShortDescription>
            <Priority>1</Priority> 
            <Language>EN</Language> 
         </IctHead>

         <IctId>00000000000000000001</IctId>
         <IctPersons/>
         <IctSapNotes/>
         <IctSolutions/>
         <IctStatements/>
         <IctTimestamp>20110316185326</IctTimestamp>
         <IctUrls/>
      </urn:ProcessIncident>
   </soapenv:Body>
</soapenv:Envelope>

and get such ansver from our SOLMAN.

<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
   <soap-env:Header/>
   <soap-env:Body>
      <n0:ProcessIncidentResponse xmlns:n0="urn:sap-com:document:sap:soap:functions:mc-style">
         <Errors>
            <item>
               <ErrorCode>13</ErrorCode>
               <Val1>SOLMAN_ICT039,12</Val1>
               <Val2>Mapping error</Val2>
               <Val3/>
               <Val4/>
            </item>
         </Errors>
         <PersonMaps/>
         <PrdIctId/>
      </n0:ProcessIncidentResponse>
   </soap-env:Body>
</soap-env:Envelope>

Please, confirm how do step in spro Define Value Mapping for Service Desk Interface?

[Former Member]

Thank you very much! Its work.

[Former Member]

Hi,

Hope the document available int he following link wil be helpful.

http://www.scribd.com/doc/56117711/SMSD-SD-CONE-V2FIN

Regards,

Harish