unhandled exception causes app to fail

[Former Member]

Hi,

I have a problem with my visual studio 2008 application. It is written in vb and uses Crystal Reports 2008 v12.2.0.290. I have one client who has intermittent problems where the program closes down with an unhandled exception. What's odd is that I have an unhandled exception handler coded but it doesn't fall into it. The client has 1gb of Ram. I changed her drive swap file from 750k to 4gb and that seemed to help the problem. Help, but not make it go away.

My application is single instance, and other calls to run reports go into that instance. The client has other computers where the problem doesn't happen.

Does anyone have any idea what I can try next? What would cause an unhandled exception that goes around the unhandled exception handler? Is it possible this is caused by trying to call a dll that is no longer responding to my program?

I have run modules comparing a successful run to a failed run on the same computer. I have a list of dll's that were not loaded for the failed run.

BROWSEUI CRYPTUI IERTUTIL NORMALIZ RASAPI32 RASMAN RTUTILS SHDOCVW SYNCOR11 TAPI32 URLMON WININET WINMM.

I am not sure how much help this is as they may simply have not loaded because the programs shut down.

thanks,

Dan

[former_member183750 · Accepted solution]

The dlls from the Modules do not really show much.

I would like you to get on SP 3 though;

https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe

SP 3 msi

https://smpdl.sap-ag.de/~sapidp/012002523100007123592010E/cr2008sp3_redist.zip

SP 3 msm

https://smpdl.sap-ag.de/~sapidp/012002523100007123582010E/cr2008sp3_mm.zip

Note that in order to install SP3 runtime on the existing install, you will first have to uninstall the current SP0 runtime that is there.

If the issue persists, it would be good to try to determine some sort of a pattern;

Report Specific?

When printing?

When exporting?

Load?

Etc.

Ludek

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[Former Member · Accepted solution]

Hi Ludek,

Thanks for your response. I will try installing sp3. You said I need to uninstall sp0, but i currently have clients run CRRuntime_12_2_mlb.msi. Does this have to be uninstalled?

thanks,

Dan

[former_member183750 · Accepted solution]

Ooops Sorry. Going dislectic in my old age. Yes, you have SP 2 and it will be the same; trying to install SP3 runtime, you will get a message telling you that SP3 runtime install can not proceed until the existing runtime is removed.

- Ludek