Fill in for Me Substitution Rule - Why no offline approval mail to Deputy?
in SRM 7.0 CS, i am facing the following question w.r.t. the substitution rule:
When a user (approver) creates the Receive my tasks substitution rule for a deputy, than, when ever there are new SC get ordered that need to receive an approval from the "original" approver, not only this original approver but also the deputy receives a the offline approval mail.
But in case the "original" approver maintaines the second substitution rule - the Fill in for Me rule, than no offline approval mail is sent out to the deputy.
Can you maybe help me out with a pointer regarding a possible root cause?
Thank you very much.