Mail trigger on each save with out status change

[Former Member]

Hi Experts,

We are setting up Service Desk and implemented the SAP Note 1512895. After teh implementation of this note, everytime i save the transaction(without changing any status), still its triggering the mail.

i mean if am not changing the status and save the service desk messge, even then the mails are triggered.

how to prevent this, the mail shoudl trigger is the status is or any action is performed

[Former Member]

Hi,

Check SAP Note - 865619 - Actions should only be scheduled if status is newly set.

-Pj

[Former Member]

Fixed automatically after support pack upgrade

[Former Member]

Ricardo's blog here

/people/riccardo.escher/blog/2009/08/21/pep-up-your-charm--part-1-howto-create-a-smart-e-mail-action

is also very helpful for what you need I guess.

[prakhar_saxena]

Hi

You can configure the same as per your requirement

just goto action scheduling condition and control the schedule/start condition as per your requirement

so this action get schedule/start whenever you require it

check this blog too

/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Regards

Prakhar

Edited by: Prakhar Saxena on May 25, 2011 1:00 PM

[Former Member]

Hi Prakhar,

thanks for the reply, Hope you did not undersatnd my problem.

I configured the mails setp and successfully getting mails.

But my issue is: even i dont change the status and save the support message mails are triggered

[prakhar_saxena]

Hi

I understood it completely but it seems you didn't get my reply.Let me explain again

can you check what is value given for "action determination and Action Merging " in action definition profile of this e-mail action

Also check if it is schedule automatically or on required status only

Regards

Prakhar