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Error handling in work flow

Hi experts,

I need to do Error handling in work flow If a workflow recipient cannot be identified, an email should be sent to a distribution list with respective company code . can you please help this how I need to handle .

Former Member
replied

Just create a rule (PFAC) based on company code and use this one as recipient when you can't find an agent.

However, you should also answer why it is that agents cannot be determined, maybe your organizational structure is in dire need of correction.

Kind regards, Rob Dielemans

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