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Export to csv different than export to Excel


We're using BO XI r3. We've had a user report a problem when, in Infoview, they click document- save to my computer as csv. This results in duplicates.

Exporting via save report to my computer as = Excel does not. However, the csv export includes the drilling criteria in the left hand columns, the excel does not.

I'm at a loss to understand why exporting to excel seems to deliver what you see on the screen, whereas exporting to a .csv returns a more detailed list, with duplicates, with drilling attributes.

The user would like the .csv export (as it includes the drilling attributes) but without the duplicates.

I can't see how to do this but to design a new report with drilling credentials in columns, then export to excel.

How can I see what export to csv is doing?

Thanks in advance for any help



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