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Work Manager Installation Problem

Hi Experts,

I'm currently installing PCM Version 7.5 on Windows 2008 R2 with MS SQL Server 2008.

This installation is for a demonstration system, and has all components (database, Application Server, Web Server, etc) installed on one host.

The database has installed successfully and the Msschema script has also ran successfully.

I have been able to install the Primary Application server successfully too.

I am having some difficulty with installing the Work Manager, as follows:

In the Work Manager Options screen (for reference, page 39, point 14 to 18 of the installation guide), I have entered the details as requested by the installation guide.

I have checked that the account entered is the correct administrators account and password (logged on to OS using them), I have checked that the SMTP server and port are correct and have provided the correct path for temporary storage.

The error message that I receive when selecting next is:

Invalid Workflow User - Unable to Login

Invalid Username or Password

When referring back to the guide, the entry (point 14) is:

In the "Work Manager Options" screen, enter an Administrator user name and password in the User

Name and Password text boxes.

I can't account for why this is not working - it is a current administrator account that I am using and the guide asks me to enter it.

Has anyone had this issue before, what did you do to overcome it?

Thanks and regards,


Former Member

First time configuration requires use of PCM administrator account. The username and password are administrator (lower case). Afterwards you can log into PCM Model Builder and change the credentials.

Thanks and best regards,

[Jeffrey Holdeman|]


BusinessObjects Division

Americas Customer Solutions Adoption (CSA) team

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