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Password not set after completing self service (IDM 7.1, SP5)


I am trying to setup Password Self Service according to the SAP NW IDM IC -Self-service password reset Guide Version 7.1

I have completed all the tasks below

-Creating the tasks

-Configuring the identity store

-Creating a self-service task for editing of authentication information

I chose the "Ask the User" option for Password creation method, which give the user the option to set new password.

Now when i tried to test this Self Service by creating a test id everything went well, i answered the challenge questions and in the final step i gave the password which i wanted it to change to and saved it and the msg prompted "Password set".

But when i try to login with the test id in UME with the reset password it does not and is still acceptin the old password.

Can anyone tell me what went wrong here?

did any job needs to be kicked off ?

On an other note if a user is added to the IC Store in management console only then that user is able to see the "Edit authentication questions" option, how can i add multiple users at one time ?

Anyone can guide me how to connect AD for password self service, any specific document i can follow ?

I know there are lot of questions in this post, but i am pretty new to IDM.


Former Member
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