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ISU Contact -> CRM Interaction Record -> CRM Activity

Hi All -

I have a cookbook which talks about migrating SAP ISU BP Contacts into CRM Activity.

Now, my question is if I do this, will this show up as a interaction record against the customer in the IC WebClient (IR display view) in CRM?

We are considering a design where billing supervisors will enter a BP Contact in ISU when customers directly call them about a bill. Later, if this customer calls the Cust Service Rep, we want this interaction to be visible to the CSR who will only use the CRM Webclient.

So, I guess indirectly my question is,

"Is a CRM Activity the same as an CRM WebClient Interaction record"?


"Is a CRM WebClient Interaction record a type of CRM Activity"?

Thanks in advance for taking your time to answer this.




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