cancel
Showing results for 
Search instead for 
Did you mean: 

Dispute case for a credit note

Former Member
0 Kudos

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'

Do I need to define a new case type to be able to create a dispute case for a credit note?

Cheers

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Vicky,

A dispute can not only include a credit note.

There has to be a debit accounting document in the dispute as well.

If a customer wanted a refund you have two options:

1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.

2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

former_member193516
Active Contributor
0 Kudos

Hi Vicky,

pl check availability of this on SAP Marketplace:

Do a serach for business funtion:

FIN_FSCM_INTEGRATION and FIN_FSCM_CCD_INTEGRATION.

Regards

Hein

former_member193516
Active Contributor
0 Kudos

Hi, this is due to your release and enhancement packages. From EHP 2 or 3 this should be part of standard.

To realise this beforehand you would need to modify your system.

Regards

Hein