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Mapping Warranty process in SD

Dear Experts,

I am bit confused in mapping warranty process with help of Billing plan in SD. As i thought of we can do with the help of billing plan.

" The dealer may raise claim ( based on valid warranty) for the spare parts which are non-returnable and damaged , for which Company will raise the credit memo request (based on the billing reference) and credit memo (with 50% of the claim released on the same day as claim punching and rest 50% ONLY after 90 days )"

Can any one do help me int this please

With Thanks &Regards

Aswin Nair

Former Member
Former Member replied

Dear Aswin,

As per my understanding of your requirement, the credit memo request is created with reference to the orginal billing document.

Hence there has to be a copy control between your invoice type and credit memo request type.

(if the credit memo request need to be created only with a reference, then check reference mandatory in VOV8 of your credit memo request'

Since the materials are non-returnable and damaged, it can be assumed that there will not be any return delivery in your case.

So the credit memo request should have a copy control setting with the credit memo in VTFA.

The 50 % -50 % can be achieved by using a milestone billing plan in which the second billing date in the reference billing plan will be 90 days after the first billing date/ credit memo creation date (claim punching date).

Please try this out and let us know.

Thanks & Regards,

Hegal K Charles

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