Mapping Warranty process in SD
I am bit confused in mapping warranty process with help of Billing plan in SD. As i thought of we can do with the help of billing plan.
" The dealer may raise claim ( based on valid warranty) for the spare parts which are non-returnable and damaged , for which Company will raise the credit memo request (based on the billing reference) and credit memo (with 50% of the claim released on the same day as claim punching and rest 50% ONLY after 90 days )"
Can any one do help me int this please
With Thanks &Regards
As per my understanding of your requirement, the credit memo request is created with reference to the orginal billing document.
Hence there has to be a copy control between your invoice type and credit memo request type.
(if the credit memo request need to be created only with a reference, then check reference mandatory in VOV8 of your credit memo request'
Since the materials are non-returnable and damaged, it can be assumed that there will not be any return delivery in your case.
So the credit memo request should have a copy control setting with the credit memo in VTFA.
The 50 % -50 % can be achieved by using a milestone billing plan in which the second billing date in the reference billing plan will be 90 days after the first billing date/ credit memo creation date (claim punching date).
Please try this out and let us know.
Thanks & Regards,
Hegal K Charles