Replacement product by another one

[Former Member]

Dear All,

I need to handle the following scenario in CRM 7.0:

customer send defective product to repair it. service provider decide that this part must be replace with another one

How to handle this issue !!

[Former Member]

Hi

This can be handled by Complaints & Return management senario.Create the complaint transaction &

enter the item at item level & we have four option like return,replacement,debitmemo,creditmemo.

Hope so my answer fulfill your question.

Thanks & Regards,

Silpa.T