Missing authorization for Incident Management when using the Work Center
we're implementing the Support Desk in conjunction with the Test Workbench. Our tester should be able to create tickets from their test cases. This works so far, and our developers can respond to the tickets and send them back to the testers... and so on.
However, this process is only working with tx CRMD_ORDER. When using the WorkCenter for Incident Management instead, replying to a ticket is not possible due to missing authorizations. As there's no entry in SU53, thus I'd need some help.