Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Missing authorization for Incident Management when using the Work Center


we're implementing the Support Desk in conjunction with the Test Workbench. Our tester should be able to create tickets from their test cases. This works so far, and our developers can respond to the tickets and send them back to the testers... and so on.

However, this process is only working with tx CRMD_ORDER. When using the WorkCenter for Incident Management instead, replying to a ticket is not possible due to missing authorizations. As there's no entry in SU53, thus I'd need some help.

Any ideas?

Best regards,


Not what you were looking for? View more on this topic or Ask a question