How to use adress-independent e-mail?

[Former Member]

Hi, Guru!

I made this steps:

1) Create BP with e-mail in adress-independent communication

2) Create target group with this BP

3) I export to chanel this target group in segmentation

After this steps i have one problem: SAP CRM7 using e-mail in address-dependent communication, this i-mail is empty.

How to customize SAP CRM7 to use e-mail in adress-independent communication?

[former_member189549]

Hello Vladimir,

To fulfill your requirement, you need to implement the Badi CRM_MKT_ADR_SEARCH, With the method SET_ADDR_SEARCH_PARAS. You Can also use method CHANGE_SEARCH_RESULTS.

Also please refer to the note 518671 escpecially point 3

Up to Release CRM 4.0 SP02, the communication data from section 'Address-independent communication' are not taken into account.

Thanks

Willie