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SC workflow Internal error


We are on SRM 5.0 SP12,Extended Classic scenario.

The issue we are facing is for a catalog based shoping cart,after the

cart is ordered,the approval preview doesn't show any approvers and

message displayed is "No approval required" while the header status is

shown as "Awaiting approval" which is the expected status.As per the

data in the shopping cart,the cart should go for approval and should

show up the approvers in the "Approval Preview".

In the Alert monitor(RZ20),under internal errors, we see the following

entries for the affected shopping cart:

Alert text Function module BBP_PDH_WFL_PARAM_APPLET_FILL at

SWD_API_WORKFLOW_GRAPHIC_GET_X ; Sy-subrc: 1 1000032099




After restarting the workflow in SWUE,the approval worked correctly but

once the shopping cart was approved,the PO didn't get created

automatically.The status for the shopping cart in BBP_PD after complete

approval was:

HEADER I1015 Awaiting Approval X

HEADER I1021 Created

HEADER I1038 Complete

HEADER I1106 Shopping cart ordered

HEADER I1129 Approved

This issue is sporadic and is listed under "Internal error" in SRM monitor transaction

(RZ20) has anybody come across this kind of issue??I see some posts in this forum but none have the solution details!


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