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OLE Object - Unknown Type

We modified a customer's Crystal Report to contain an OLE Object (a linked PDF) and it was working fine and updating perfectly. Recently the customer was having problems using the report. Looking at the report, once it opens it tries to update the PDF but we get this error "Some links could not be updated because their sources are presently unavailable". With this message we get a links button and when we look at that the PDF is now an unknown type.

Also now when we try to create a new report and insert an OLE Object like before, first off PDF is not in the Object Type list. and secondly it inserts it from a file as an icon if/if not the check box is checked.

Does anyone know what could have changed for OLE PDFs not to work anymore for us? Any help would be greatly appreciated in this.

Former Member
replied

Hi Scotty,

Appears the DDE interpreter to handle PDF's has either been altered or AV software is blocking access now.

What happens if they simply double click on any PDF file?

Use ProcessMonitor to see what is happening, try running one of the reports and then look in the log for Access Denied errors.

Don

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