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An error occurred when synchronizing folder hierarchy for role - Crystal

Hi Ingo,

While publishing Crystal Reports from BW System to our BOE Server, we are getting the following error in /CRYSTAL/RPTADMIN:

An error occurred when synchronizing folder hierarchy for role : SAP_GRC_RM_CRYSTAL_ROLE(EAS 30001)

I have followed your guides at:



and also a related posts to this specific error. Everything seems to be ok.

Steps performed:

-SAP Authentication in the CMC completed.

- Role has been granted the rights to add objects in BusinessObjects Enterprise:


View objects

Add objects to the folder

Edit objects

Modify the rights users have to objects

Delete instances

Delete objects

Copy objects to another folder

The following was performed only for folder <SID>CLNT410 and not for SAP and 2.0 folders. Should I add and give permissions to these folders also?

- Role has been added to the BOE Server definition in transaction /CRYSTAL/RPTADMIN

This role (SAP_GRC_RM_CRYSTAL_ROLE ) is an standard one use for GRC RM 3.0. After checking your guides. Since the above mentioned role has no authorization objects, I would like to confirm with you if this could be the error and if so what are those auth. objects that should be included.

Please let me know what else should I check.


Former Member

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