User not able to see Top Level Navigation and Dynamic navigation

[Former Member]

Hi Portal Experts,

One of the portal user is facing the issue where when he logs into the portal he is not able to see the TLN his roles and in dynamic navigation he is getting portal run time error.but in content area he is able to see an iview that is intialised for all users when portal loads.

Any idea?

Many Thanks

Sekhar

[p330068 · Accepted solution]

Hi Sekhar,

Please check the roles and group assigned to the user and check the permission for the assigned roles and group.

If you compare user with other user assigned roles and group who abloe to access SAP Portal properly and amke changes accordingly.

Also check the default trace log file to find the root cause of the issue.

Best Regards

Arun Jaiswal

[Former Member · Accepted solution]

Hi Jaiswal,

I have the same roles and it is working fine for me .this issue is occuring only for one user.

i found the below error in log files.

com.sapportals.portal.prt.component.PortalComponentException: Error in

service call of Portal Component

Component :

pcd:portal_content/com.xxxxxxxx/com.xxxxxcom./com.xxxxxxxxx/com.sap.pct.srm.core.ro_employeeselfservice_xxxx/fl_ess/fl_overview/com.sap.pct.srm.core.pg_shoppingarea/relatedItems/DynamicNavigation/com.sap.pct.srm.com.iv_service

Component class : com.sapportals.portal.navigation.RelatedServices

User : xxxxxxxx

at

com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at

com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at

com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at

com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:375)

at java.security.AccessController.doPrivileged(AccessController.java:246)

at

com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388)

at

com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)

at

EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)

at java.lang.Thread.run(Thread.java:770)

Caused by: java.lang.NullPointerException

at

com.sapportals.portal.navigation.RelatedServices.getMainRoot(RelatedServices.java:112)

at

com.sapportals.portal.navigation.RelatedServices.doContent(RelatedServices.java:49)

at

com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at

com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at

com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

[Former Member · Accepted solution]

Any clues?

[Former Member · Accepted solution]

issue resolved after reassignign the portal roles.

[Former Member]

Hi,

1) Find what desktop ,the particular user uses and check whether TLN and DLN are set in the framework page.

2)There lies no reason for getting error in the Detailed level navigation(DLN) , check whether any customization is tried in the DLN.

3)Try the user with a different desktop with default framework page if none of the above works.

Regards

Karthiheyan M