Issues with Internet Explorer 9 (IE9)

[Former Member]

A vendor recently upgraded to Internet Explorer 9, and is having difficulties logging into Sourcing.

We are on version 5.1, hosted by SAP.

He is getting the message:

The connection has timed out

The server at xxxx.frictionless.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few

moments.

If you are unable to load any pages, check your computer's network

connection.

I haven't been able to find any official statement from SAP on compatibility with IE9. Does anyone have any suggestions? Do they need to revert to an older browser / use a different browser?

Thanks,

Matt

[Former Member · Accepted solution]

Hi Matt -

SAP has not certified 5.1 with IE 9. Nevertheless, the error the supplier sees is not one I would expect to see with an incompatible browser version. It might be a good idea to submit a ticket to support and include the log files that were generated when the supplier tried to access the system.

Thanks,

Rob

[Former Member]

Hi Rob,

I sent your thoughts to the vendor, and they replied that they were able to login after they upgraded their Java libraries to the latest version. I should have thought to ask about that first, but their first couple emails made it sound as if they had already tried a number of things.

Thanks for the reply.

Matt