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Work item never shows up in the approver queue

Hi All,

This is a specific issue to a particular user - approver. requisitioners are creating carts and are able to see that it is in approval queue. But the approver is not able to see the approval items in his queue.

We are in SRM 5.0 ECS SP15. This issue started all of recently. There has no changes in Org structure specifically to his attributes or workflow changes. Interestingly when workitem is forwarded to another approver, then that approver is able to view it. So, this tells me that this specific user has issues to view work items for approval.

Any suggestions is greatly appreciated and rewared.

Thanks

Rao

Former Member

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