complaints in sales documents

[Former Member]

Hi Guru's,

Can any 1 tell me what is debit memo request, credit memo request & returns in sales documents ???

Thanks,

Danish

[Former Member]

Hi

help.sap.com

DEBIT MEMO

A debit memo request is a sales document used in complaints processing to request debit for a customer.

You can create a debit memo request if the prices calculated for the customer were too low (for example, if the wrong scale prices were calculated). The debit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.

The system uses the debit memo request to create a debit memo.

CREDIT MEMO

credit memo request is a sales document used in complaints processing to request credit for a customer.

If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.

The system uses the credit memo request to create a credit memo.

RETURNS

A return is a sales document used in complaints processing for when a customer sends goods back.

if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

Create a credit memo, once you have checked the goods and approved the complaint.

regards

Prashanth

[Former Member]

If the prices for the customer have been calculated as too low, you can enter a debit memo request.. Use the debit memo request to create a debit memo.

You can create a credit memo request if customers are charged too much, or a defective product is returned, or a complaint is made about a service performed.

Returns are Sales doc. in which the customer needs to return the goods back (he might not be satisfied or he does not want those goods)