Create a service contract under SAP CRM

[Former Member]

Hi,

I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !

Is it possible to create a contract under SAP CRM ?

In the end, I would like to replicate a contract from CRM to ISU.

Thanks by advance for your help !

Best regards,

Rémi

[Former Member · Accepted solution]

Hi Remi,

In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:

Contract w. ERP Bill

ITIL Serv. Contract

Remote Service Contr

Serv Cont Quote.

Service Contract

UBB Service Contract

If nothing is displayed, this may mean that transactions have been blocked. Therefore, you have to follow the path under IMG: Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types, and disable the "Inactive" flag.

So yes, it is definitely possible to create a service contract in SAP CRM. However, it is recommended that you use WebClient UI with business role SERVICEPRO instead of GUI, for most of the time.

Edited by: Kivanc Bilgin on May 18, 2011 2:39 PM

[Former Member · Accepted solution]

Hi,

Thank you for your response !

I have found "Service Contract" but I can't create a new business transaction.

"Create" button is available but when I click over, there are nothing.

I look in SPRO but all interesting flag is active !

Have you another idea to resolve my problem ?

Best regards,

Rémi

[Former Member · Accepted solution]

Hi,

In SPRO select the service contract and creater a new one from copying it and rename .

regards,

Raju

[Former Member · Accepted solution]

Hi MRaju2010,

Thank you very much for your help !

You're resolved my problem !

Best regards,

Rémi

[robertmorris · Accepted solution]

Hello, I'm curious if you're Service Contract replicated to ISU. My understanding was that CRM Service Contracts do not replicate to the backend.

Did this work for you?