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ChaRM - Sending mail from a ticket - smartform

We are working with Solution Manager, ChaRM.

We have automate sending mails from ticket in several status to inform all the BPs about the new functionality. We have created actions and conditions, and then added to the list of conditions to setup when the action is schedule and then release (start).

Later on, we decided to modify the smartform and use a new one with different format. We modified the action and assign the new smartform.

However, we found that though it looks modified, is still sending the mails with the all format. Only way, is deleting and adding the action with schedule and start conditinios again. Then the new smartform is taken into consideration.

Is there any way that all the conditions are "refresh" automatically without the need of recreating them?

Many thanks


Former Member
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