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Issue in reset portal password.

Hi Experts,

I have implemented "Forgot Password" functionality in our portal (EP7). It was working fine. But now we are getting an issue.

If we locked the user from r/3 end using TCode 'SU01' or if the user get locked for too many wrong password attempt and then he/she try to reset the password then this functionality not working. If we try to reset the password we are getting the mail with new password but with the new password portal not allowing us to enter. It's giving " Authentication failed" error.

But If we reset the password without locking back-end user then itu2019s working. we are getting the mail with new password and portal allowing us to enter.

Means if by any chance the backend user is locked then it's not working.

what could be the reason?


Sujan Indu

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