Issue in reset portal password.

[Former Member]

Hi Experts,

I have implemented "Forgot Password" functionality in our portal (EP7). It was working fine. But now we are getting an issue.

If we locked the user from r/3 end using TCode 'SU01' or if the user get locked for too many wrong password attempt and then he/she try to reset the password then this functionality not working. If we try to reset the password we are getting the mail with new password but with the new password portal not allowing us to enter. It's giving " Authentication failed" error.

But If we reset the password without locking back-end user then itu2019s working. we are getting the mail with new password and portal allowing us to enter.

Means if by any chance the backend user is locked then it's not working.

what could be the reason?

Thanks

Sujan Indu

[former_member201257]

If an administrator locks a user explicitly from SU01 (User ID Locked), then the user should not be able to unlock himself using the portal password self service application. That is the whole purpose of an administrative lock.

However, the application should work if the password is locked due to a number of unsuccessful logon attempts.

See SAP Note 1397312 -

"users are allowed to reset their passwords only if it is locked because of too many failed logon attempts. If the user is locked by administrator he is not allowed to reset his password."

Edited by: Shanti Mupkala on May 17, 2011 1:19 PM

[Former Member]

Hi Shanti,

Thanks for your quick reply.

I am ok with the administrator lock ( su01). But what could be the reason " too many failed attempt" is not working ?

can you pls suggest something ?

Thanks

sujan

[p330068]

Hi Sujan,

If the user is locked then it is not possible to reset the user before unlocking the user.

if there is time interval set for "too many failed attempt" to unlock, then once time interval finished then you can able to reset the password. if you have custom develop for forget password, then first check locked and then unlock then reset the user in code.

Best Regards

Arun Jaiswal

[Former Member]

Hi Arun,

Thanks for your reply.

"if there is time interval set for "too many failed attempt" to unlock, then once time interval finished then you can able to reset the password."

In UME configurations the value of " Auto unlock time limit" is set to 1 hrs. r you pointing out this ?

Or there is another parameter for this? If yes, then how to check & change it ?

Thanks

Sujan.