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Cannot install CR 2011 upgrade - Failed to update cache for execution

We just purchased an upgrade to Crystal Reports 2011. Whenh I try to install, I get through all of the setup prep steps, etc...but close to the end the install freezes and then pops this error message: "Failed to update cache for execution. Program will exit." And then it does just like it says...it exits. I have uninstalled my old XI version but still it fails to install.

I am running this on an HP laptop running Win 7 64-bit. This machine has run XI just fine for some time.

Former Member
replied

This is the Database forum so not sure why you posted here....?

Moved your post to the Report Design forum.

See this thread for what to do next: Installation Issues CR 2011

Thank you

Don

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