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SRM Installation Error - Start Java engine

Hello gurus,

OS platform -- Windows Server 2008 (R2) Stantard X64

DataBase - MS SQL Server 2008 (R2) X64

System - SAP SRM 7.0 / NW7.01

Iu00B4m facing with an error during a SRM Installation of AS JAVA system (with plus EP & EP Core). I installed last week the ABAP system.

The error is in the phase 25 - Start Java engine. I checked the sapinst.log and sapinst_dev.log and both show the following error:

INFO 2011-05-17 12:35:13.073
Disconnect from message server (SRVSIAPP01/3902) succeeded.

WARNING[E] 2011-05-17 12:35:13.160
CJS-30150  Java processes of instance JRM/JC01 [Java: UNKNOWN] did not reach state PARTRUNNING after 20:30 minutes. Giving up.

ERROR 2011-05-17 12:35:14.42
FCO-00011  The step startJava with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_StartJava|ind|ind|ind|ind|6|0|startJava was executed with status ERROR .

I also checked others log files, like as start<SID>.log and dev_jcontrol:

running D:\usr\sap\JRM\SYS\exe\uc\NTAMD64\sapstart.exe name=JRM nr=01 SAPDIAHOST=SRVSIAPP01 -wait
SAPSTART finished successfully on SRVSIAPP01_JRM_01, but at least one process doesn't run correctly:

D:\usr\sap\JRM\SYS\exe\uc\NTAMD64\sapstart.exe=>sapparam(1c): No Profile used.

trc file: "D:\usr\sap\JRM\JC01\work\dev_jcontrol", trc level: 1, release: "701"
---------------------------------------------------
node name   : jcontrol
pid         : 1436
system name : JRM
system nr.  : 01
started at  : Tue May 17 12:14:55 2011
arguments	  :
	  arg[00] : D:\usr\sap\JRM\JC01\exe\jcontrol.EXE
	  arg[01] : pf=D:\usr\sap\JRM\SYS\profile\JRM_JC01_SRVSIAPP01


[Thr 1544] Tue May 17 12:14:55 2011
[Thr 1544] *** ERROR => OS release Windows NT 6.1 7601 Service Pack 1 2x AMD64 Level 6 (Mod 15 Step 11) is not supported with this startup framework (701) [jstartxx.c   4389]

This last file (dev_jcontrol) is kindly weird... I checked the PAM and it said this OS (Windows 2008 (R2) is supported!

Can you help me to solve this problem?

Kind regards,

Jou00E3o Dimas - Portugal

replied

Hi Joao,

Please follow steps from Note 1480785.

Problem is the kernel from the kernel DVD available at SMP is not compatible to the Windows Server 2008 R2.

Download the latest kernel for the SRM 7.0 release from SMP and make that as the kernel DVD for the SAPInst.

Steps for these are in the note.

Regards,

Srikishan

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