Create transport request from Support ticket

[Former Member]

Is it possible with CTS+ to create a transport from an End User Ticket raised in solution manager.

i.e. Support staff Identify an issue as a bug therefore a transport is automatically created associated with the

ticket number?

[tomas_black]

Hello Fenton,

yes, it's possible, on the Actions menu you can click on create request, which will be assigned to that SolMan ticket raised. Please check the follwing notes and SDN content:

#1398058: Register non-ABAP transport requests to ChaRM

#1150426: Registering transport requests in ChaRM

/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors

I hope this information helps.

Best regards,

Tomas Black