'Display' Shopping Cart not working

[Former Member]

Hi,

We are on SRM 7.0 and ECC 6.0. We are using Netweaver 7.01 (SP7) for our portal.

We are able to login into the portal, create a shopping cart and order it. However after ordering the shopping cart, when we come back to check its status, we are unable to open the detailed cart that had just been ordered. Even if we select the cart and click on the u2018displayu2019 button, the cart does not open up.

However other buttons like u2018export to excelu2019, u2018print previewu2019 etc are working fine.

Pl provide inputs.

Regards

Edited by: sivakumar lakshminarayanan on May 17, 2011 1:51 PM

[Former Member]

Hi Siva,

We have exactly the same problem. none of the buttons in POWL working. Could you please let me know how did you resolve the issue?

Thanks,

Vishnu

[former_member668953]

Hi All,

We have the same problem as well,could you please let me know if the issue was resolved?

Thanks

Venu

[bharathi_ponnusamy]

Dear All,

Could you please advise me on how you have resolved this issue as we are also facing the same concern. Thanks in advance for your help.

Best Regards,

Bharathi

[Former Member]

Hi

Check with your portal Guys they will solve the issue.

I think Iview has to created for that in Portal..

Regards

G.Ganesh Kumar

[lisa_sheil]

Hi,

Is there a litte Java error at the bottom corner of the screen when you try to open the SC ? Please upgrade your Java to the latest version.

There are also some other possibilites:

Are you switching protocol from http to https or vice-versa while calling backend systems from portal? If so, you should maintain the same protocol (http or https), avoiding to switch them. This may lead some inconsistent behaviours, like this one that you are facing.

Otherwise, if portal and backend systems are running in the same protocol, read the following:

1) Please check your system alias in the portal. It should be SAP_SRM. If you have created your own system alias, please maintain the following entries:

- In Customizing: SAP Supplier Relationship Management -> SRM Server -> Technical Basic Settings -> Define System Landscape: In column 'System Alias f. POWL Navigation', please enter your newly created system alias;

- In table /SAPSRM/V_PORT_C (with transaction SM30), please maintain the following value: Port of the SAP Portal (Internal).

2)To solve the issue with displaying Shopping Carts you have to add the domain to your URL. The navigation from POWL only works if you have a fully specified URL which contains the host and the domain name. If you call the portal with the following URL:

http://host.domain:port/irj/portal probably you will able to display the Shopping Cart.

This means, for navigation you have to add the domain to the URL.

I hope this helps,

Kind Regards,

Lisa

[Former Member]

Hi Lisa,

Thank you for that elaborate response.

1. Our system alias in portal is SAP_SRM only.

2. We are indeed calling the portal with a fully specified URL ( http://sapsrmdev1.xxx.com:50000/irj/portal)

We are not switching protocol from http to https or vice-versa while calling backend systems from portal.

And yes when we try to open the ordered SC, we see a small message : javascript: void(0)

We are on Netweaver 7.01 (SP7). Do we need to upgrade?

Regards

[lisa_sheil]

Hi,

You can use the browser script debugger, this will tell you where and why the error is coming. In internet options, advanced, there are two flags, Disable script debugging (Internet Explorer) and Disable Script Debugging (Other), they are normally both switched off because in the case of JS errors they would always then launch into script debugging

please also ensure the user has the correct roles to display this SC.

Kind Regards,

Lisa

[Former Member]

Hi Lisa,

The two flags, Disable script debugging (Internet Explorer) and Disable Script Debugging (Other), were both switched on. I tried switching them off and checked again, but the same message persisted.

Hi Ganesh,

Why do we need to create an iview? It's a standard role in the portal. The same user has corresponding employee role in the backend.

Regards

[Former Member]

We briefly had this issue. Try to use HTTPS as protocol instead of HTTP.

[Former Member]

HI Siva,

Have you tired accessing the shopping from the advanced search screen. Check if it works there.

If it works there and not in POWL then kindly raise a ticket as there no custonizing required for the same.

Regards

Sam

[Former Member]

Sam,

I have tried that option too, but too no avail.

When I click on the SC under Advanced Search too, the SC does not open up.

Dear Experts....pl advise on this......

Regards

[Former Member]

Hi,

we had the same issue . and it is resolved after we added the trusted sites.

It is due to trusted sites issue in internet explorer. check in the tools->security->trusted site-->add your srm portal url there...

Also check this

u2022 Trusted Sites -->Key Custom Level.

Abdul Raheem

[Former Member]

Hi Abdul,

Thanks for your response.

Unfortunately even after adding my SRM Portal to trusted sites, I am unable to open my SC.

Can you suggest something else?

Also pl paste that link again.

Regards

[Former Member]

Hi,

Check you have these thing under tools-internet options-security tab-trusted sites-key custom level

Run components not signed with Authenticode Enable

Run components signed with Authenticode Enable

ActiveX controls and plug-ins Enable

Navigate sub-frames across different domains Enable

Active Scripting Enable

Allow paste operations via script Enable

Allow META REFRESH Enable

Automatic logon with current username and password Enable

User data persistence Enable

Binary and script behaviors Enable

Download signed ActiveX controls Enable

Download unsigned ActiveX controls Enable

Scripting of Java applets Enable

Access data sources across domains Enable

Navigate sub-frames across different domains Enable

Also ensure that popups are enabled from SRM Portal site.

https://<srm portal site>

check you have in trusted site

http://<srm portalsite>

Abdul Raheem

[Former Member]

Hi Abdul,

I carried out all steps mentioned by you, but to no avail.

The problem still persists.

Experts please suggest a way around.

Regards

[Former Member]

Lisa, Muthu, Jay, Ricardo, Abdul can you pl help us in this regard?

Regards

[Former Member]

Hi Siva,

Can you let us know how you have kept the srm portal site in trusted sites..I mean the exact srm portal site name.

our site name is like this

https://<srmportalsite>.xxx.net

Abdul Raheem

[Former Member]

Hi Abdul,

Our link maintained under trusted site is as shown

http://<srmportalsite>.xxx.com

Regards,

Nikhil

[Former Member]

Abdul,

All other buttons like 'Print Preview', 'Export to excel' are working.

Any other setting we have missed out?

Regards