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&first_adhoc_agent& in rule_result& not getting populated.

Hi Guys,

Thanks in advance for helping me solve this issue.

I will present you with two cases where the agent gets resolved for one task and the agent resolution fails for the same task.

*agent gets resolved : In the container RULERESULT, we have the value of AGENTS as a pernr and there is a FIRST_ADHOC_AGENT. If this be the case, the agent gets resolved.

*agent doesnot get resolved: In the container RULERESULT, we have the value of AGENTS as a SAP user id and there is no FIRST_ADHOC_AGENT. If this be the case, the agent desnot gets resolved.

Thus the rule doesnot return an approving agent if the value of AGENTS as a SAP user id in RULERESULT and return an approving agent if the value of AGENTS as a personnel number in RULERESULT.

Please let me know the adhoc agent determination as far as rule is concerned.

Thanks,

Sukumar

Former Member
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