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Updated Latest End Time in workflow builder but change not taking place

Hello everyone,

In our existing leave application workflow (working fine for many years), we have set a deadline monitoring of Work Item Creation (WIS) + 10 days to send an email back to the applicant if his or her leave application wasn't acted upon by his/her supervisor.

Recently we have made some changes to the leave program and are required to test this deadline monitoring. In development environment instead of waiting for 10 days, we updated the Time field in the Latest End tab to 3 mins and then we generate and activate the workflow (through the Activation submenu in the Workflow menu).

Problem 1: But when the leave program generate the work item, inside the work item the Latest End date and time still show as WIS + 10 days, instead of WIS + 3 mins. We have already run SWU_OBUF and also refresh the organizational environment through SWUS but still to no avail.

Problem 2: When we change the Latest End date of the workitem to trigger the deadline monitoring, nothing happens even though the deadline monitoring batch job (SWWCOND & SWWDHEX) is already running successfully every 3 mins. In the executed action it just show 'Deadline reached' and the work item is in READY status.

In our work flow we have the process control to set the work item to obsolete. Really appreciate for any advice. Thanks.

Former Member

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