Business Partner Roles and Account Life Cycle management in IC

[Former Member]

Hi all,

We have IC agents creating prospects but also back office people (i.e. sales staff) creating prospects. Back office staff uses account life cycle management to identify the prospect role. However, I noticed that the business partner role (prospect in this case) is not visible within the IC - during account creation - because the role is used within the account life cycle role exclusion group.

I can always enhance the IC component to remove the filter on the BP Role. but question I have is why does SAP IC remove the roles from the role drop down list in the IC account creation screen and how did other people get around this?

Thanks,

John

[SandeshK]

I am also looking for an answer on this. How did other people who work on Interaction Center get around this? How do you create accounts when IC removes the BP roles mentioned in the Exclusion group config in SPRO ?