File based event not triggering

[Former Member]

We are facing issue in file based event scheduling.

Files are getting created on the server path.But the event server is not trigerring the event upon file creation.

File Path is also correct.

I checked the event server metrics ,In List of Monitored files,Last Notified Time is blank.

This was all working fine since last 3 months.

Recently we had some antivirus upgrades on server,after that this problem has started.

I can read write and create files on the server path.But event is not getting fired.

Server Details

BO 3.1 FP 3.5

Edited by: Rizwan Aamir on May 14, 2011 1:39 PM

Edited by: Rizwan Aamir on May 14, 2011 1:40 PM

[former_member142702]

Did you try to roll back the antivirus upgrades?

Have you checked the log files of your antivirus?

Regards,

Stratos

[Former Member]

I dont have authority to roll back antivirus upgrade Nor i can check logs.

As the same is handled by other team.

But what it has got to do with antivirus upgrade?

[arijit_das]

does the user that is being used to start the sia has rights to read the file for triggering the event?

[Former Member]

How Can i check that, Please elaborate

[Former Member]

I checked abot the userID used to restart SIA from Server Team.

They Said the userid is not a NT id its a BO user ID Admininistrator account .

Is it True that LoginID used to restart the SIA is a BO User ID and not a NT login ID.

[arijit_das]

By default the user is LocalSystem. If the file is being generated on any other system, make sure you use a domain user who has access to the file.

[Former Member]

I just unshared the folder and shared it again.It worked fine.MAy be due to some sharing issue it was not triggering event.