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Manage Substitution Rule

I created a substitution rule for another user, one in which they are to receive all tasks and the rule starts "at once". The problem is that the rule is created with a status of "Ongoing" and Rule Activation says "Problems reported (repairable)". Clicking on that shows that 4 of our custom defined System with a status and message of "Problems reported (repairable)", but the default system "AdHocSystem" says "Substitution rule already exists for assignee".

Clicking "Retry" button does nothing.

Next we try the "Refres" button. This changes the error message in AdHocSystem to "Substitution rule is not defined in the system". Retry button still does nothing.

It appears that the substitution rule works but the error is creating concern amongst the employees in our organization. How can we resolve this?



Former Member

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