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Emails notifications GRC AC CUP 5.3 sp12

hi all,

We are working on CUP 5.3.

We have a littel problem with the email notifications. When one change occurs in CUP, it send two mails to the person who is affected:

- one of them with the text that we have configured in CUP

- the other one, with the url

So, my cuestion is, itu2019s possible join both mails?

I have one question more. Our client wants send emails notifications to the user only when the user account is created. That is, if the petition is a role modification request, they donu2019t want send an email. It is posible?

Thanks in advance!

Former Member
Former Member replied

Hi Borja,

Answer to your first question is that we can not combine these two mails in one, they are triggered on seperate time and condiiton.

For your second question- yes it is possible to send mail only for new user and not for change account.

GOto CUP-> Configuration>Workflow> Email Reminder> Closing> uncheck all Notification Configuration but keep send password in mail to yes.

As password is generated only in New Account, it will send password to the user mail ID but no Notification for change accounts.



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