slow printing issue

[sbmrafikul2]

Hi,

When the printing is executed from our production system for some specific printers it takes too much of time,whereas same printer is quick when print executed from quality system. It seems there is some performance issue between the production system and those printers. Kindly let us know how to investigate this incident.

Thank You

Jituda

[Former Member · Accepted solution]

Hi Jituda,

1. Check for time in ms by using ping command from both the servers ( Production and quality ), even trace for no of hops.

2. Check when you are triggering print request, is there any delay between spool request and printer request (SP01).

Thanks

Ganesh

[Former Member]

Hi,

Please check the following points...Maybe it will help to solve your issue..

1. ->SPAD ->Installation check

Numerous problems possible, numerous Notes.

Check whether the status is left shortly after transaction SP01 was restarted.

1. Check the host spool. Is the list being printed very long?

1. Are you using SAPSprint (see 894444) on a Windows PC?

Set SAPSprint debugging (sapsprint -oi LogLevel 5). Normally the processing time is not expended in SAPSprint itself, but in the Windows printer drivers. Some use up a LOT of processing time.

1. Does the printer carry out an emulation and are frames or colors printed?

There are printers which provide a complete functional emulation of HP JaserLet, but are very slow in executing certain functions.

See Note 15594.

1. When you call transaction SP01 and activate it from the selection screen (with ENTER or "List"), you see the list of (selected) spool requests. In this list, there is a column entitled "Output status" with the entry "Waiting". However, spool requests do not have a status. Rather, an abridged version of the statuses of the output requests is displayed. You get the statuses of the output requests by positioning the cursor and choosing "Output requests".

1. If the indexes lost? Note 4364

Spool database nearly full? Note 9419

Regards

Bhuban

RKFL

[Former Member]

Hi Judita,

At the first step, compare "SPOOL" task type response times and number of steps, on both machines over ST03. At the second step, execute "tracert <hostname>" and compare the routes and response times. At the third step, check both printers are assigned to the same "device type" on SPAD. As a fourth step, check "spool server", on SPAD.

Best regards,

Orkun Gedik