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Error in file <filename>: Database Connector Error


I face a problem from several days with one of my deployed reports to CMS.

The problem is the same reports run for some users and other users keeps to give them this error:

Error in file <filename>: Database Connector Error

Note: there is no filteration or any condition on users name and data resulted from this report is one for all users.

I tried everything, even i remove all objects from the report and keep only page headers it works.

But, if i readded any field from my DB object in crystal report the error appears again.

Please help, Thanks in advance.

Former Member


You are using the original release of Cr XI R2. This has likely been fixed after applying all Service Packs and Fix Packs.

You should update the BOE Servers also so before doing so please check with the BOE Administrator.

To get the BOE patches you have to log into Service Market Place. To get CR patches make sure you have your keycode saved and available.

Uninstall CR using the Add/Remove Programs in Control Panel and then use the Full version of CR XI R2 Service Pack 4 and you can then apply SP 6, if it requires SP 5 first please do so:

We do recommend that BOE and CR be on the same patch level.

Thank you


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