WebI - pdf creation failed with RWI 00236 Error

Hello Team,

One of our webI report is giving folllowing error when refreshed.

BOXI2: Failed to create PDF, Reason: The Web Intelligence server could not be reached. Contact your Business Objects administrator. (Error: RWI 00236) EX1:FatalException occured. The cause was : BusinessObjects.Enterprise.OcaFramework.Oca.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 at BusinessObjects.Enterprise.OcaFramework.ManagedService.invoke(MethodInfo method, Object[] args, IDictionary context)

This error only comes when a particular combination of values are entered through prompts. e.g. for rep A and date B the problem exists where as for rep A and date other than B, this error doesnt come.

During testing, this error did not appeared even for rep A and date B combination a couple of time. It has been more than a week I am doing analysis on this.

Please help me to find out the reason for fixing the issue. Please let me know if you need additional information.

Regards,

Sai