CRM hangs Internet explorer when activating WebDynpro

[Former Member]

Sincere.

Yesterday we installed some paches for Windows and Internet Explorer (no newer version of Java). Now we have three computers of different OS (winXP and win7), that have strange behaviour for SAP CRM; every click on button, that activates webdynpro (to show selection pop-up box, to run a report) and IE crashes. CRM works normal while using only HTML though (to move through menues).

Then we have to phisicaly kill the IE.exe process in Task manager.

Serious problem is, that this problem appears on small amount of computers so far, but we're afraid of mass error. We don't even know if patches are true reason.

Any ideas how to fix this?

I'll try:

-deleting cookies

-shutting down all add-ons in IE

-patch comparison between working and non-working computer

-reinstallation of IE

Thank you for your time,

Regards.

M.

[gill367 · Accepted solution]

It looks like the zoom error.

check if the zoom level is normal there.

ctrl +0 to make zoom to normal

and try again.

thanks

sarbjeet singh

[Former Member · Accepted solution]

Thank you for your time.

The problem remains, though is a good clue. Could you suggest anything else?

[Former Member]

Zoom thing. Can't trust even advanced users. Thank you.

[thomas_jung]

Are you sure you posted this in the correct forum? CRM doesn't use Web Dynpro ABAP. It uses WebUI/CRMUI. That is a completely different UI technology (based upon BSP) than Web Dynpro ABAP.

[Former Member]

We're running WebDynpro inside webclient in CRM, for different reports so yes, it is correct forum.