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Not able to print to locl printer, spool request status is in wait

Hi All,

When user print to locl printer, the spool request is created and we get a error message saying "connection closed after (protocol) error (RC=1)". And we found the status of spool request is in wait state and if double clicked on it, it is showing "Internal error printing".

Below is the log of Spool work process for your reference

Found unqueued job 21701/1 (LOCL)

      • ERROR => Printer LOCL: Lookup failed ?!?!? -> Status DELAY http://rspopcc. 0813

Just to update you user is able to print all other documents except the documents from SAP application. And user is connecting to SAP application server through Citrix.

We are on HP-UX, Oracle database and SAP R/3 3.1i version.

Thanks in advance.

Regards,

Chandrika

Former Member
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