SubContracting process for the customer repair

[Former Member]

Hi Gurus,

We have a requirement to design the process of subcontracting for customer repair as below,

1. Repair sales order creation with two line items, one for return and other for GI

2. we does the GR in customer stock 653E to put part in customer stock

now here tricky things starts, our requirement is to have subcontracting process after this as we do not do repair but send to a vendor for repair.

so how do we configure subcontracting process to meet our below requirement,

1. Stock should remain customer owned

2. and if vendor consumes some component then what should be the process for subcontracting

3. how to receive repaired item again in customer own stock

Earliest responce is really highly appreciated.

Regards,

Dharmesh.

[jpfriends079]

Hello,

Following links for reference,

-

- [Service Management - Repairs at Plant / Repair Order Processing|http://help.sap.com/bp_hightechv1600/HighTech_DE/html/H77_EN_DE.htm]

- [Service Management - On-Site Service|http://help.sap.com/bp_hightechv1600/HighTech_DE/html/H76_EN_DE.htm]

- [MRO - Major Repair with Customer Contract and Warranty Management|http://help.sap.com/bp_imcv1600/IMC_JP/html/E90_EN_JP.htm]

Thanks & Regards

JP

[Former Member]

Hi Csaba,

Thanks for your reply.

The process is purely for the customer repair.

customer sends part to be repaired to our premises...we does return delivery on repair order with 653E in order to keep stock in customer own stock.

now, we do not repair part but our one of the vendor does that so we need subcontracting process there onwards.

neither we nor customer provides component for the repair....vendor consumes components for repair the customer part.

and customer part is not a component.

now how to capture cost of component consumed by vendor and charge back to customer.

and main thing is that we want to keep customer part in customer owned stock (E) for the entire process.

this is little out of box requirement and hence need expert's help here.

Regards,

Dharmesh.

[Former Member]

Hello All,

I am trying to achieve this process with single-level recursive BOM ( Component as a main material) but now issue is that while i am doing ME2O, stock is going from unrestricted whereas i want customer order stock to picked up instead.

Do anybody knows how to issue customer order stock (E) with 541 to vendor thru transaction ME2O ?

Quick response is really appreciated !!

Dharmesh

[csaba_szommer]

What's the process?

I guess customer sends productA and they have to get productA after repair.

Are you speaking about productA as component or do you receive compaonents from customer which are needed for the repair? Or do you have the compoenents and want to manage them in 'E' special stock segment.

I think you can generate a PO with account assignment 'E" and item category 'L" from the SO. In this case you will receive the repaired product into SO stock.

But in standard SAP you cannot manage the components in the sucontracting special stock segment ('O") and in the the SO special stock segment paralelly. You can use a separate storage location for this purpose as it is recommended in SAP onlin help.

http://help.sap.com/saphelp_erp60_sp/helpdata/en/4d/2b90b043ad11d189410000e829fbbd/frameset.htm