on 04-27-2011 7:10 PM
In our production box, Firefighter has been setup and has been working properly for quite some time now. Today, a few folks emailed me saying that they received reports for Firefighter usage that should actually have gone to someone else. To figure this out, I checked the following:
1. Checked with the firefighter user to ensure that they actually used firefighter at the time the report specified. YES - they did.
2. Checked with the firefighter to confirm the system and verified that the report was sent from that system specified.
3. Checked the owner, controller and firefighter table config from within Firefighter and noted that the individuals who received the reports were not the ones associated with the firefighter IDs used
4. Checked those Firefighter ID owners and controllers SU01 user master and found that there was no error in the email address
At this point, I'm not sure why the wrong people are getting those reports, as everything seems to be configured as it had be, and as it should be.
Your input is appreciated.
Thanks,
Santosh
Hi,
There is a parameter Controller additional authorization, similar to owner additional authorization. if it is set to YES, it will go to correct controller only. Otherwise any owner can assign firefighter ID to any user and any controller can check the logs. I am not sure about emails being sent to wrong controller though.
Regards,
Sabita
Edited by: Sabita Das on May 2, 2011 6:00 AM
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Hi Everyone,
I checked the SU01 email address - no issues.
Latest is someone who hasn't EVER been associated with any Firefighter ID, and currently isn't, and she got an FF report. This person has an SAP ID, but has nothing to do with Firefighter, or Compliance Calibrator.
Have any of you experienced such an issue? The more I see this issue, the more I think it's probably extremely simple to solve and isn't a Firefighter issue at all ... but I have yet to find the answer.
Thanks,
Santosh
Just a note, it seems that only one specific Firefighter ID is showing these problems. This ID has one owner, and the same person is the controller, and this person gets the reports as expected IN ADDITION to all those other people whose names are not associated with this ID. I've checked Outlook mail filters to see if, in case, there's something going on there. Nothing there.
HI Santosh,
What is your support pack level, have you recently upgraded to a new support pack?
Thanks,
Chinmaya
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