the spool gets generated but unable to reach to the printer

[Former Member]

Hi Guru's

This is what i am facing while printing payslips.

the spool gets generated but unable to reach to the printer

7502 2 00401081 15:54 LOCL G_RAW Incorrect (Reason unknown)

SAP spool error log

Print request processing log

There may be no printout

Most important attributes of spool request

Request number 7502

Request name HRFORM LOCL 00401081

Client 500

Owner 00401081

Request attributes

Time created 2011042710233900

Remaining life +99999999999

Dispo 1 (Go/Hold) H

Dispo 2 (Keep/Delete) K

Dispo 3 (Indirect/Direct) D

Default output device LOCL

Default no. copies 1

Format G_RAW

Main print request characteristics

Spool request number 7502

Print request number 2

Print request attributes

Time created 2011042710242700

Output device LOCL

Format G_RAW

Character converter active when first problem occurred

No information available

Set up is of local printer

Access method G

Device LOCL

Temse consistency check : CLEAN (sp12 / SPAD)

Kindly suggest on Priority...... thnx in advance .....

Regards

Sohal..

[ImtiazKaredia]

Your log contains

Character converter active when first problem occurred

I have seen this happening when SAP is trying to convert characters for the printer and the printer does not have a valid character for that particular conversion.

You will need to troubleshoot which character is causing the problem and change the record.

[Former Member]

Hi Ashish & Imtiaz,

Thanx guys for the prompt response..

If i take print out of spool it works..

i havn't created any new printer..

entry of default printer is maintained in SU01

>Imtiaz ...Yes, even we have narrowed down to this and are checking the character code..

Any further updates are welcome..

Regards

Sohal

[Former Member]

Hi,

Have you marked "print immediate" option while giving print out using the properties tab.

If this checkbox is unchecked only spool will be generated, no print out.

Please verify this.

Thanks,

Subrata

[Former Member]

Hi Subrata,

It is checked....

Regards

Sohal

[ashish_vikas]

Hi,

You say : If i take print out of spool it works..

If i understand correctly, you are able to take printouts on your local network printer. If, Yes then you may have a mismatch for device type. I assume, your end user have different type of local network printer.

Check what is your printer hardware where it works and where it does not work.

thanks

ashish

[ashish_vikas]

Hello Sohal,

What happens when you Print the same spool directly using SP01 .. does this work ?

For printers with Access method G : Host Printer = __DEFAULT & Device Type = SWIN works well. So have you created this a new printer or it stopped working now.

Also, make a entry for default printer in SU01 for the user, i had seen a bug for one sap system not remembering release/SP level.

thanks

ashish