Sender File Adapter always "Polling interval started" without complete

[Former Member]

Hi,

I have problem with sender file adapter suddenlty the status from Communication Channel Log monitoring always with polling started without completed.

4/25/11 11:40:33 AM   Polling interval started. Length: 10.0 seconds 
4/25/11 11:40:23 AM   Polling interval started. Length: 10.0 seconds 
4/25/11 11:40:13 AM   Polling interval started. Length: 10.0 seconds 
4/25/11 11:40:03 AM   Polling interval started. Length: 10.0 seconds 

Normal :

4/25/11 11:41:50 AM   Polling interval started. Length: 10.0 seconds 
4/25/11 11:41:50 AM   Processing finished successfully 
4/25/11 11:41:50 AM   Processing started 
4/25/11 11:41:40 AM   Polling interval started. Length: 10.0 seconds 
4/25/11 11:41:40 AM   Processing finished successfully 
4/25/11 11:41:40 AM   Processing started 

I have tried to stop and start the channel but still no luck. This problem only happen for this particular communication channel others channel is working fine.

Please advise other solution before i need to restart the java engine since this in the production environment. The problem is some of the process was delayed because this issue. CC was delayed to pickup the file.

Thank You in advance.

FL

[former_member463616]

Hi Fernad,

It seems to like your communication channel is got locked .

If you are using PI 7.1 version or above, then as suggested by Abhishek, you can go through.

Suppose, if you are using PI 7.0, then you have to perform below steps to remove locks.

Go to Visual Admin >Cluster>Services--> "LOCKING ADAPTER"

there you will see an option called Display Locks. If it is locked, perform remove the lock and restart the channel.

Hope this helps to you.

Regards,

P.Rajesh

[former_member200962]

Your file adapter might be locked and hence this behavior...if in PI7.0 or lower then remove the lock from Visual Admin....if in PI7.1 or above remove the lock from NetWeaver Administration (NWA) --> Availability and Performance Management --> Resource Monitoring --> Locks --> Check for the existence of the Lock and if yes perform Remove Lock

[Former Member]

Hi,

The file channel is locked and hence it is not able to poll anything; you will have to uloack the file channel as already mentioned by Abhishek in above post. And as a precautionary measure, you can set 'taskTimeout' parameter in file sender channel to prevent it from locking in future.

-Supriya.

[Former Member]

Thank you abishek for your response.

we have 3 java instance (cluster) in our environment. But I just found that all the 3 server running together in the same time that the reason either 2 of the instance always lock since we are implement advance parameters "clusterSynMode" = lock.

I just wondering why all the 3 server active together in the same time. If not mistaken should be onle 1 instance active in the same time.

Please advise ?

Regards

FL

[former_member200962]

"clusterSynMode"

was there a typo in above parameter....it should be clusterSyncMode

Your assumption about working of the parameter is correct...and is used when we have a clustered environment.

[Former Member]

Hi Abhistek,

Thank you for your correction. It was typo.

Which assumption is correct ?

1. All 3 instance running together in the same time ? or

2. Either 1 of the instance running once time manage by clustering setting.

Example :

15:01:00 ---> A

15:02:00 -

---

> A

15:03:00 -

---

> B

15:04:00 -

---

> B

Currently :

15:01:00 -

---

> A

15:01:00 -

---

> B (lock)

15:02:00 -

---

> A

15:02:00 -

---

> B (lock)

It seems all 3 instance lose control from clustering ?

Regards

FL

[former_member200962]

2. Either 1 of the instance running once time manage by clustering setting.

This one.

[Former Member]

Any advise how to solve this problem ? currently all the 3 instance running together in the same time.

Regards

FL

[former_member200962]

currently all the 3 instance running together in the same time.

I would suggest that you compare the SP level (along-with patch level) of your XI server with the one from which the parameter is available. (not sure of the note number which has this info)

If still not working try restarting the File service

Try raising an OSS ticket if you think that your XI is on desired SP level.

[Former Member]

Hi,

Did you check was there any file in the source folder during that polling....

May be I suspect the file was not available in source system for processing and as the poll interval is only 10 sec...it was happening...

HTH

Rajesh