Run time work bench problem ( not able to monitr the channels in RTB)

[former_member802029]

Hi All,

Recently all PID, PIQ, PIP( all servers in development , quality and production servers ) went for visualization( new hardware). After the visualization we an monitor the channels in PIQ and PIP . But we are unable to monitor the channels in the component monitoring. What will be the reason and how to solve the problem.

Regards,

Rama

[Eoin_Kierans]

What are you seeing in the component monitoring, are there any specific errors thrown?

[former_member802029]

There is no specific erros simply it is displaying 0 channels.

[former_member472138]

Can you check all relative monitoring services are active in Visual Admin.

Regards

Pothana

[former_member4985]

Hi,

Try the cache refresh with the link:

http://host:j2eeport/CPACache/refresh?mode=full

And:

- In Integration Repository/Directory go to menu Environment ->

Clear SLD Data Cache

- In R/3 go to transaction SXI_CACHE -> menu XI Runtime Cache -> Start

Complete Cache Refresh

Regards,

Caio Cagnani